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This study aims to explain the importance of human resources and attempts to identify the competencies required by the personnel involved in disaster management operations.

The research uses a qualitative methodology to explore the competencies required by the relief workers using a content analysis approach to analyze the disaster literature and the job advertisements. The data for the content analysis was developed with the help of 23 independent coders, and exploratory inferences were drawn.

A detailed review of the literature highlighted the importance of competent personnel in disaster relief organizations. The analysis listed 34 mutually exclusive competencies and their relative importance, which were further divided into four competency clusters. The study also creates a competency dictionary that defines the competencies with the expected behaviors.

Deploying the right resources in the acute time frame during a disaster event can make a difference, and with lives at stake, such deployment acquires prime importance. In addition to contributing to humanitarian logistics literature, the competency model developed will also help forecast the future requirements and help the organization choose “the right person for the right job.”

The inferences drawn in the study are based on disaster management areas, unlike earlier research which also considered business logistics research.

The primary purpose of this paper is to investigate empirically the impact of the internet on teenage childrens' roles in purchase decisions.

Based on a survey administered to 346 parent‐child dyads, regression analysis and ANOVA analysis were employed to analyze the impact of the internet on teenagers' influence on several purchase subdecisions related with purchase of high technology products and vacation planning in urban Indian households.

Results indicate that teenage children in urban Indian households are significantly influenced by the internet, i.e. they perceive and disseminate consumption related information from the internet and, further, this influence is positively related to their role in family purchase decisions. Additionally, statistically significant differences were found on children's participation in decision making across the six subdecisions.

These results are important to academicians, researchers and practitioners because they show that the internet does act as a contemporary influence on consumer socialization of children and impacts the teenage child's participation in family which has been relatively unexplored.

The authors use experiential learning theories to examine college students’ acquisition of tax knowledge and tax literacy. Tax knowledge is important because taxation affects virtually all adults, college students are often employed and subject to individual taxation, and understanding taxation and tax planning has both current and future implications for individuals’ financial well-being. Further, taxation is a key policy issue, and college student voters have the potential to impact tax policy choices. The results of this study show that real-world experiences improve college students’ understanding of tax concepts; this relationship holds for overall understanding and for understanding both current tax issues and tax issues that will have an impact in the future. The authors predict and find that a student’s socioeconomic status is positively related to understanding of tax concepts. The authors also find that the level of understanding of tax concepts is still limited; many students do not have a strong knowledge of tax concepts. The relatively low levels of understanding may have implications for structuring college curricula to improve tax literacy.

This paper aims to debate the technology-driven transformation of customer relationship management (CRM) into social CRM, which entails a shift from a transactional and automational solution to a customer experience management philosophy, reflecting high levels of customer empowerment.

A literature review provides a critical analysis of the concept, tenets, aims and implementation approaches of social CRM. Arguments are summarised by developing a process-based framework for implementing social CRM.

By adopting a value co-creation approach that recognises the technology-fostered customer empowerment, the social CRM highlights the need to immigrate from relationship management to relationship stewardship. In this vein, social CRM implementation should support and foster dialogue facilitation and customer engagement in co-creating customer experiences. To achieve these, five approaches for implementing social CRM are proposed: collecting, analysing and interpreting customer insight; monitoring and improving the performance of CRM; developing holistic and seamless personalised customer experiences; gamifying CRM and loyalty programmes; and nurturing community relationship management.

The five approaches to social CRM implementation are identified and validated based on current industry practices, theoretical arguments and anecdotal evidence of professionals’ perceptions about their outcomes. Future research is required to collect hard evidence showing the business and customer impacts of these approaches.

Social CRM immigrates relationship management from a transactional to a customer experience mindset that treats customers as co-creators of value and demands the tourism and hospitality firms to exploit the affordances of information and communication technologies to collect and analyse customer data for better understanding the customer; develop customer touch points that do not only aim to sell but also primarily aim to enhance the customer interactions and experiences; consider and treat the customers and the customer communities as co-creators, brand ambassadors and stewards of relations; and motivate and enable customer participation into value co-creation processes for developing customer experiences and building relationships.

Research in social CRM is emerging, but it mainly focusses on defining its scope and identifying the functionality and adoption of social CRM technology. The paper contributes to the literature by proposing five specific approaches and a process framework for implementing social CRM. Various directions for future research are also provided.

The purpose of this paper is to systematically review the literature published on the various aspects of awareness about equity investment. The paper highlights the major issues and aspects with respect to equity investment awareness. It also aims to raise specific questions for future research.

The study is based on secondary information collected primarily through the review of existing literature.

It is found that the important determinants of equity awareness are demographic, socio-economic and psychological factors. Financial well-being is attributable largely to financial awareness. Growth of the financial market can be credited to equity awareness. Equity awareness enables an investor to make better financial decisions, to appreciate their rights and responsibilities and to understand and manage the risk as an investor.

Policy makers can design the equity awareness campaign considering the different demographic and socio-economic factors. While designing such a campaign, the impact and importance of equity awareness should be illustrated, considering their demographic and socio-economic profile.

This study is the first one using the literature review method in the area of equity investment awareness, in particular, and financial awareness in general. This paper will be useful to researchers, academicians and those working in the area of equity investment awareness and in their understanding about the various aspects of awareness about equity investment. The paper is first of its kind, hence original in nature.

This research aims to determine the factors that can affect financial literacy in Micro, Small, and Medium Enterprises (MSMEs), especially regarding loans and budgeting. Data are obtained using a survey of owners or managers of MSMEs, which is then processed using multiple regression. This research contributes toward a deeper understanding of MSMEs’ financial literacy determinants, specifically regarding loans and budgeting, in a pandemic situation that differs from ordinary circumstances and encourages many financial activities to utilize technology. The research results indicate the role of Financial Education, Money Attitude, and Financial Socialization Agents in determining MSMEs’ financial knowledge and skills regarding loans and budgets.

This study aims to investigate the insights on how international customer behavior is impacted toward online customer review (OCR) by the mediating effects of social and personal norms in the varied cultural context. The study also investigates how support of peer influence could moderate the effect of OCR.

This study has used socialization theory, congruity theory and theory of planned behavior along with studies of different literature to develop a conceptual model. The conceptual model has been validated using PLS-SEM analysis with survey considering 306 usable respondents. The mediating effects and moderating impacts have been analyzed by mediating analysis process (process tool) and multi group analysis, respectively.

The results of the model, with 62% explanative power, highlight that social norm acts as a strong mediating variable to impact OCR intention while peer influence acts as a vital moderator to impact OCR intention.

The theoretical model provides a solid foundation to future researchers for further study in this field. This study also provides the practitioners a unique opportunity towards understanding customer motivation for OCR intention. Accordingly, practitioners could bring some transformational changes in their organizations for getting better reviews from the customers.

This study develops a unique theoretical model with high explanative power. Very few studies have ventured in this field. This study has added value to the body of literature on consumer behavior as well as individualism. Furthermore, this study has developed some of the novel relationships between different factors such as individualism, peer influence, international consumers, social norm and so on in the context of OCR which is one of the unique contributions of this study.

The investment behaviour of individuals has been a major area of interest for several researchers and policymakers due to its great impact on the economy. This study aimed to assess the investment behaviour of individuals in light of their risk appetite and how financial literacy regulates this relationship.

A self-administered structured questionnaire was used to collect responses from individuals using purposive and convenience sampling techniques. Individuals were presented with 16 investment avenues widely offered by the Indian financial market to choose from to construct a hypothetical portfolio. The association between risk appetite, financial literacy and the composition of the hypothetical portfolio was analysed using a gologit model.

Increased risk appetite increased the probability of respondents creating a portfolio with a greater proportion of risky assets and less diversification. Lower levels of financial literacy pointed towards portfolios with traditional and low-risk avenues. The results also revealed a significant moderating impact of financial literacy on risk appetite and the creation of the type of a hypothetical portfolio.

Even though the intended behaviour is a close estimate of actual behaviour, there is a possibility of deviation that cannot be ignored.

The present study provides insights into how individuals make portfolio choices by incorporating risk appetite and diversification factors whilst making investment decisions, thereby expanding the literature from an emerging economy perspective. The role of financial literacy as a moderator has not been studied in the domain of hypothetical portfolio creation in India, which has been empirically explored in the current study.

The purpose of this study is to identify corporate blog design characteristics that positively influence the view of actual and potential corporate blog users. Moreover, based on the technology acceptance model (TAM), the paper examines the specific mechanism through which corporate blog design characteristics influence the acceptance of corporate blogs and assess the cross-country applicability of the developed framework.

Based on primary data of 992 individuals in three countries (Germany, Russia, and the USA), the paper tests the identified design characteristics and the proposed framework using exploratory and confirmatory factor analysis (CFA), multi-group confirmatory factor analysis, and structural equation modeling.

The results show the applicability of the TAM in the context of corporate blogs. Blog management and usability were found to be key determinants of perceived ease of use. Entertainment value as well as content value and interaction positively affect perceived enjoyment. Content value as well as blog management and usability are the key determinants of perceived usefulness of corporate blogs. Mediation tests revealed a partial mediation of the distal corporate blog design characteristics on attitude and usage intention by the proximal TAM elements.

The sample was self-selected from internet users and a limited number of countries. Associations with and understanding of the term “corporate blog” might vary between internet users as well as between the three focus countries.

Based on the research, companies are better able to adapt corporate blogs to target group characteristics and thus can better reach communication goals. The research can be used both for the establishment of new corporate blogs as well as for the adaptation of existing corporate blogs.

This study contributes to the existing literature by identifying and examining design characteristics that affect individuals' perceptions of corporate blogs. Furthermore, this is the first large-scale cross-country study in this research context that identifies the mechanism through which firms can actively influence the perceived usefulness, ease of use, and enjoyment of corporate blogs, which is important to better understand individuals' acceptance of corporate blogs in different national contexts.

The purpose of this study is to propose a measure for earned attention and a model and procedure for the maximization of earned attention by a company over a period of time.

Utility functions are used as the base of the earned attention measure. An evolutionary algorithm – a memetic algorithm – is applied to identify strategies that aim to maximize earned attention. Computational analysis is performed resorting to simulated data, and the memetic algorithm is assessed through the comparison with a standard steepest ascent heuristic.

The shape of the utility functions considered in the model has a huge impact on the characteristics of the best strategies, with actions focused on increasing a single variable being preferred in case of constant marginal utility, and more balanced strategies having a better performance in the case of decreasing marginal utility. The memetic algorithm is shown to have a much better performance that the steepest ascent procedure.

A new mathematical model for earned attention is proposed, and an approach that has few applications in business problems – a memetic algorithm – is tailored to the model and applied to identify solutions.